What is Airbike?

Airbike is a dockless bike sharing platform that is designed to make inner city transport fast, convenient and eco-friendly. Airbike uses patented technology, developed in Australia that combines with the Airbike smartphone app to bring you greater access and convenience to a bike when you need it the most. 

Australia is a vast country. Even our cities are challenging to get around without private transport. We want to become a revolution in the way Australians move. In the cities we operate, starting with Sydney, we want to provide environmentally sustainable, convenient and affordable public transportation through bicycle sharing. From where you are to where you want to go, Airbike has the wheels to RE-IMAGINE the way you move. Our dockless system means that you have the freedom to explore, create and share even more moments and memories. Now that’s a breath of fresh air for you and our earth.

How to use

Download

Download the Airbike app from Google Play Store and iOS App Store

Find

Find a bike based on your location

Scan

Scan the QR code to unlock your bike

Lock

Lock your helmet to the bike to finish your trip

Open the Airbike app and press on the Unlock button. When the QR code scanner appears, scan the QR code on the bike lock. You should hear the lock unlock. If there are any issues, please contact us support@airbike.network

Manually slide the lock through the wheels and into the locked position. You should hear two beeps upon successfully locking the bike. If you did not hear any beeps and are unsure if it is locked, please contact us.

Lock your helmet to the bike by sliding the lock through the helmet straps.

  • If you are having connectivity problems or the lock isn’t unlocking, ensure that your 3G or WiFi is on.
  • If you hear a beep but the lock is stuck, you may be required to give the lock a wiggle.
  • If the lock still doesn’t unlock try re-scanning with the app. Ensure that the bicycle is displayed on the map for the app otherwise it might be defective.

Yes, but each rider needs to have their own Airbike account, and unlock their own individual bike. You are unable to unlock multiple bikes at the same time on one account.

If you do not receive a trip summary within 2 minutes, please follow the steps below:

  • Please check that you have enabled notifications for your Airbike app in your phone’s settings.
  • After locking the bike and hearing the 3-beep sounds, you can try relaunching the Airbike app on your phone.
  • If you didn’t hear the 3-beep sounds when locking the bike, you can try to wiggle the lock’s red handle to make sure that it’s locked properly. After that, relaunch the Airbike app.
  • If you have tried all of the above, and are still having issues, please contact us. Email us support@airbike.network . We will review your trip and end it from our side. Don’t worry about your payment. We will ensure that the correct amount is paid/refunded.

Please do the following:

  • Push the slider down into the locked position
  • You should hear two beeps
  • Check that the wheel spokes aren’t touching the lock bar
  • Unlock the bike via the app
  • Contact us at support@airbike.network so that we can assist you in ensuring the correct billing amount

Registration & Account

Download the Airbike app from Google Play Store or iOS App Store. Open the app and sign up through Gmail, Facebook or creating an Airbike account.

To top- your wallet:

  • Enter My Account
  • My Wallet
  • Top-up

If you are unable to log in, please try the following:

  • Make sure you have correctly entered your username/email and password. All details are case-sensitive
  • Ensure that you have verified your account by clicking on the link sent to your email address
  • If you are still experiencing problems, please contact us.

Fares

A single trip costs $1.30 for every 30 mins. Your ride time will start after you unlock your bike. The timer will reset once the bike has been locked. Airbike fees are based on the duration you use the bike. 

Coupon

A coupon provides you a free trip that is automatically used when the bike trip finishes.

A coupon can be obtained by inviting new users to the Airbike app. This can be done by sending them a referral link through the Airbike app. For every user that signs up with your referral link, you earn a free coupon to use on your next trip.

Parking Practices & Operational Zones

Airbike is currently operating in Sydney and working with Transport Canberra to provide services in Canberra.

Airbike encourages you to park inside the operational zone, which can be seen in the Airbike app. For our Canberra trial, the map below shows the operational zone of where Airbike is operating.

Whilst you are able to ride Airbike outside of the operational zone, you are encouraged to bring the bike back inside the operational zone, to ensure that there is enough bikes for other users to ride. 

When you finish your ride, find your nearest designated parking zone via the app. If you must park somewhere else, use common sense. Park in an area where it is safe to do so, and will not cause any disturbances or inconveniences for the public. Also, ask yourself ‘is it in the way of can the next person use it?’. Consider people with mobility or vision impairments, so as not to cause any unnecessary inconveniences.

Here are some tips to be a responsible bike share user:

  • Don’t park within a public road, driveway, public/shared path, traffic islands, median strip, and car parking bays (including loading zones, disabled zones etc.).
  • Don’t park across visually impaired pedestrian tactile marks
  • Do park at least 10m back from the hold-line at any road intersection, roundabout, traffic island or median strip, and pedestrian crossings.
  • Park 5m away from a bus stop shelter, marker post, steps, ramps, public toilets, building access points etc.
  • Do park within a designated area when parking at the Civic bus interchange
  • Do park 1.5m away from any building line / wall that is within a public place
  • Do park 1.5m away from the road kerb unless it within a designated parking bay
  • If parking in a public thoroughfare, do make sure there is 2m clearance so people can move through the space
  • Do always observe street signs and line markings

You can use the  Airbike app to locate the nearest available bike through the map view. Look at your surroundings and across the streets as the bike location in the app may be affected by the surrounding environment. 

Bike Handling

If you see a poorly parked Airbike, please contact us. 

Found a faulty Airbike with a broken pedal, missing bell or the bike wont move? Report it in the feedback section by scanning the bike’s QR code and selecting the bike’s fault.

Billing

Your trip ends immediately once you have manually locked your bike and your bike and helmet. You will then receive a trip summary in the Airbike app. If you haven’t received a trip summary within 2 minutes, follow the steps below:

  • Please check that you have enabled notifications for your Airbike in your phone’s settings.
  • After locking the bike and hearing the 2 beep sounds, relaunch the Airbike App on your phone.
  • If you didn’t hear the 2 beep sounds when locking the bike, you can try to wiggle the lock’s red handle to make sure that it’s locked properly. After that, relaunch the Airbike app.
  • If you have tried all these methods but the app still hasn’t responded, you can report the bike’s problem through the feedback section of our app.
  • If you tried all the above and haven’t received a trip summary, please contact our support team at support@airbike.network or on http://www.facebook.com/airbikeaus  for further assistance.

Contact us

There are a number of ways you can contact Airbike outside of the user app if you have any questions or need to report issues: