What is bike sharing?

Airbike is Sydney’s first stationless bike sharing platform that is designed to make inner city transport fast, convinent and healthy. Airbike uses patented technology, developed in Australia that combines with the Airbike smartphone app to bring you greater access and convenience to a bike when you need it the most. In bringing Airbike to the world, we know that we can reduce traffic congestion and create efficient transport in our beautiful cities for everyone to benefit from.

What is Airbike's vision?

Australia is a vast country. Even our cities are difficult to get around without private transport. We want to become a revolution in the way Australians move. In the cities we operate, starting with Sydney, we want to provide environmentally sustainable, convenient and affordable public transportation through bicycle sharing. We go where you go, no more waiting, no more timetables, just convenience.

Registration & Account

Didn't receive the verification code?

If you did not receive the verification code via SMS, click “cannot receive the code” on the registration page.

I'm unable to unlock the bike?

  • If you are having connectivity problems or the lock isn’t unlocking, ensure that your 3G or WiFi is on.
  • If you hear a beep but the lock is stuck, you may be required to give the lock a wiggle.
  • If the lock still doesn’t unlock try rescanning with the app. Ensure that the bicycle is displayed on the map for the app otherwise it might be defective.

My trip does not end after I lock the bike?

If you do not receive any trip summary within 2 minutes, please follow the checklist below:

  • Please check that you have enabled notifications for your Airbike app in your phone’s settings.
  • After locking the bike and hearing the 3-beep sounds, you can try relaunching the Airbike app on your phone.
  • If you didn’t hear the 3-beep sounds when locking the bike, you can try to wiggle the lock’s red handle to make sure that it’s locked properly. After that, relaunch the Airbike app.
  • If you have tried all of the above, and are still having issues, please contact us.

How do I top up my wallet?

To top-up your wallet:

  • Enter My Account
  • My Wallet
  • Top-up

Fares

How much does it cost to use Airbike?

A single trip costs $1.30 for every 30 mins. Charges start once the bike has been unlocked. The timer will reset each time once the bike has been locked.

Airbike fees are based on the duration of time you use the bike.

What happens when my fare exceeds my wallet balance?

A single trip costs $1.30 for every 30 mins. Charges start once the bike has been unlocked. The timer will reset each time once the bike has been locked.

Airbike fees are based on the duration of time you use the bike.

Best Parking Practices

Where should I park after I'm done?

Airbike encourages you to park in a public area, where it is safe to do so, and will not cause any disturbances or inconveniences for the public. We are working hard to ensure that all Airbike users can find an available bike around their location at any time. We are constantly repositioning our fleet to high demand areas so that you can have a seamless and comfortable riding experience with Airbike. To provide all Airbike users with a good riding experience, we seek your assistance and understanding to park at visible locations.

Here are some best parking practices:

  • Public Bicycle Racks at Train Stations/Bus
  • Public Bicycle Racks

Here are some bad parking examples:

  • Don’t park inside a gated community
  • Don’t park inside a building or in an underground parking space
  • Don’t park in a location which obstructs traffic
  • Don’t park it where it could impact negatively on the surrounding environment.

Help! I cannot locate a bike!

Airbike users can use the Airbike app to locate the nearest available bike through the map view. Look around your surroundings and across the streets as the bike location on the app may be affected by the surrounding environment.

Airbike Area of Operations

Airbike users are able to ride to and from the University of Sydney.

Billing

What happens after I lock my bike and helmet?

You trip ends immediately once you have manually locked your bike and helmet. You will then receive a trip summary in the Airbike app. If you haven’t received a trip summary within 2 minutes, follow the steps below:

  • Please check that you have enabled notifications for your Airbike in your phone’s settings.
  • After locking the bike and hearing the 2 beep sounds, relaunch the Airbike App on your phone.
  • If you didn’t hear the 2 beep sounds when locking the bike, you can try to wiggle the lock’s red handle to make sure that it’s locked properly. After that, relaunch the Airbike app.
  • If you have tried all these methods but the app still hasn’t responded, you can report the bike’s problem through the feedback section of our app.
  • If you tried all the above and haven’t received a trip summary, please contact our support team at support@airbike.network for further assistance.

Bike handling

Report bad parking practices

If you see  poorly parked Airbike, please contact us.

How do I report a faulty bike?

Found a faulty airbike with a broken pedal, missing bell or the bike won’t move? Report it in the feedback section by scanning the bike’s QR Code and selecting the bike’s fault.